Customers increasingly demand more and better services, having free wifi is the most valued
The fundamental business of a hotel establishment is the rent of rooms , and for the business to grow it is necessary that the clients feel well taken care of , are comfortable and at ease in the facilities and, of course, that they return again.
But consumers are increasingly demanding and hotels must adapt to new needs, especially in rooms, which is the service they pay and the place where they decide to rest when they move out of their homes.
The most valued services are:
1- The most appreciated is the free wifi in the rooms
According to some studies based on satisfaction surveys, such as the Hotel Amenities Survey by hotels.com, customers book based on whether or not there is free Wi-Fi in the rooms, nowadays, having internet is already a necessity, both if It is a pleasure trip, where the service can be useful to find directions and plan departures, as if the trip is for work and it is necessary to take the office with you to answer emails or have online video conferences.
2- Full bathroom
Although it seems obvious, the private toilet is highly valued among travelers and, above all, that the bathroom has a shower that, in addition, must be better than the home. Having large and sufficient towels, a bathrobe and slippers if it is of category, a hairdryer and those small toiletries that are so funny to us are other of the most sought after items.
3- Watch television on a flat screen
With the latest technologies, flat screen televisions are much more affordable and take up much less space in a room. The variety of programs allows you to be informed when traveling or simply serves as entertainment when the weather is unaccompanied and it is not possible to go out.
4- The size of the room
The size of the room does matter, the rooms must be of a good size and well distributed so as not to collide at all times with the nightstand, the closet doors or the roommate. It is appreciated that there is enough space to leave the suitcase and the things that we carry with us. In addition, it is easier to put a third bed or cot for children.
5- Free tea or coffee machine
Getting up in the morning and having a cup of coffee first thing, in pajamas, without having to access the hotel dining room where breakfast is served is a luxury for many. It is a real pleasure to have a coffee or tea machine inside the room, and it is one of the services that travelers like the most, makes them feel at home, and helps them to comfort themselves in a time of decline.
6- Air conditioning
Another highly valued equipment is air conditioning. Returning to the room after a hot day and perceiving the fresh and pleasant atmosphere of the room is essential for many, even if it is a budget establishment. Being able to modify the temperature of the room and regulate it to taste influences the choice of the hotel.
7- Daily cleaning service
The most common complaints have to do with the cleanliness of the rooms, in particular the bathrooms, but other elements such as curtains, rugs, bedspreads, cushions can be other elements that can be dirty, like the sheets. When suspicious stains are discovered or a certain closed odor is noticed, these are unmistakable signs that it has not been cleaned with the necessary intensity, for this reason, daily cleaning is important to achieve satisfied customers.
8- The mattress provides a good rest
Getting a good rest is one of the most important points. Sleeping in a good bed is essential, it is the goal (it is wide (Queen and King size are getting bigger each time), firm, elastic (so that it does not produce back pain). Most of the time, the mattress is responsible for this, and in fact, many hotel chains have carried out studies to improve the quality of rest in their rooms, perhaps they are not always to everyone’s taste, but they do seek to satisfy the majority.
Another important element to get a good rest is noise. Achieving sound insulation is paramount, be it with window closings that prevent the sound of the street from being perceived in the room, such as the insulation between rooms, we have all been able to hear the neighbor snore, the toilet cistern, noise in the hallways , doors, children … a nightmare.
10- Adequate lighting
A dark room that does not have enough light to read or just to see how our clothes fit, or on the contrary, getting darkness when necessary, especially for sleeping, is another of the most valued matters by travelers.
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Note taken from: LAVANGUARDIA